ITIL-4-FOUNDATION PRACTICE TEST - GET TAGGED AS ITIL-4-FOUNDATION CERTIFIED IN NO TIME

ITIL-4-Foundation Practice Test - Get Tagged as ITIL-4-Foundation Certified In No Time

ITIL-4-Foundation Practice Test - Get Tagged as ITIL-4-Foundation Certified In No Time

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ITIL 4 Foundation Exam Sample Questions (Q230-Q235):

NEW QUESTION # 230
Which practice guarantees that users nave a range of access channels to choose from to report problems?

  • A. Incident management
  • B. Change enablement
  • C. Service level management
  • D. Service desk

Answer: D

Explanation:
The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1. This practice guarantees that users have a range of access channels to choose from to report problems, such as phone, email, web portal, chatbot, or self-service2. This helps to improve user satisfaction, reduce frustration, and increase efficiency3. Reference: ITIL Foundation - ITIL 4 Edition, page 14; ITIL 4 - A Pocket Guide, page 32; ITIL 4 Practice Guide: Service Desk, page 7.


NEW QUESTION # 231
What is the definition of "service management"?

  • A. A result for a stakeholder enabled by one or more outputs
  • B. A set of specialized organizational capabilities for enabling value for customers in the form of services.
  • C. Join activities performed by a service provider and a service consumer to ensure continual value co-creation
  • D. A formal description of one or more services, designed to address the needs of a target consumer group

Answer: B

Explanation:
Explanation
Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services. These capabilities include tangible things like capital, people, and equipment, and can also include intangible things like knowledge, management and skills. These capabilities can also include intangible things, like knowledge, management, and skills.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Service%20management%20is%20


NEW QUESTION # 232
When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?

  • A. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
  • B. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
  • C. An organization should always develop competencies in methodologies and techniques that will meet their needs
  • D. An organization should always use a single technique to ensure metrics are consistent

Answer: C


NEW QUESTION # 233
What is the definition of warranty?

  • A. A means of identifying a result for a stakeholder
  • B. A means of determining whether a service is fit for use
  • C. A means of determining whether a service is fit for purpose
  • D. A means of identifying events that could cause harm or loss

Answer: B


NEW QUESTION # 234
Which TWO BEST describe the guiding principles?
Short term
Standards
Recommendations
Long-term

  • A. 1 and 2
  • B. 1 and 4
  • C. 3 and 4
  • D. 2 and 3

Answer: C

Explanation:
A guiding principle is a recommendation that provides universal and enduring guidance to an organization, which applies in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=A%20guiding%20principle%20is%20a,of%20work%2C%20or%20management%20structure.


NEW QUESTION # 235
......

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